Samsung recorded 9 reports of Note 7 units catching fire in the U.S., 3 in South Korea, 2 in France and one in the UK, Canada, Croatia, Singapore, the Czech Republic and a number of other countries.
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More than 90 cases of Galaxy Note 7’s battery exploding while charging have been reported in the USA, which has resulted in Samsung to recall more than a million Galaxy Note 7 in the country over security concerns. South Korea’s government asked Samsung Electronics to extend the refund period for its Galaxy Note 7 smartphones that have been subject to an unprecedented global recall.
To encourage Galaxy Note 7 customers to turn in their affected devices, Samsung said it would release an automatic update for old Galaxy Note 7s in some markets that would limit the maximum charge on the phone’s battery to 60%.
Pre-booking customers who prefer to cancel their pre-booking order can do so within October 10 by visiting the shop they placed the order to have their deposit refunded and receive a cash voucher worth Bt2,000, Thai Samsung said in a press statement.
But the recall caused confusion as Samsung sent conflicting messages about whether it was safe to continue using the phone.
This agreement, which covers phones to be sold in South Korea, requires that every new battery for the Note 7 be x-rayed by the battery supplier, and then additionally tested by Samsung before being used in new phones.
The product safety agency said Samsung had also agreed to send text messages to individual Note 7 users who still have not exchanged their possible risky phones for new ones.
Samsung announced that customers who missed the refund deadline can now get iPhones or other similar devices from the same carrier in exchange for the Note 7.
Samsung Electronics did not answer emails on Thursday seeking comment.
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Samsung had on September 2, 2016, announced an official Galaxy Note7 replacement programme due to a rare battery cell manufacturing error which had led to a few reported incidents.
