According to South Korea’s Yonhap News Agency, Samsung is in talks with other carriers around the world regarding the implementation of the new software update.
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The mobile business accounts for a major share of profits at Samsung, which is the world’s largest smartphone maker but also produces home appliances and memory chips. Consumers have to visit Samsung service centers or retailers twice – once to get a replacement phone – not a Galaxy Note 7 – and have a safety check of their existing Note 7, and a second time to get a new Note 7.
Samsung is reportedly taking out adverts in the South Korean press informing customers of the impending update, which is due to come out on September 20.
Also on Wednesday, China’s civil aviation authority said it will outlaw the use and charging of the Galaxy Note 7 on flights, and not allow them to be placed in checked-in baggage.
“We apologise for causing discomfort and concern to our customers”. Samsung said the problem was caused by a faulty battery cell produced by one of its suppliers, but refused to give the name of the company.
Last week, the USA government asked owners of Note 7s to immediately power down the phones and halt use.
That said, apart from the whole “exploding” thing, reviews for the Galaxy Note 7 have been very good, so Samsung need to get this sorted quickly, and they might have a massive seller on their hands. The company would supply outlets with 100,000 new phones on the first day and increase the supplies by 50,000 to 60,000 a day and predicts to have completed recall in Korea by the end of the week.
“It means that the phone has not been optimized before the release”, Kim said.
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The company did not say how many more battery fires in the Note 7 have been reported since September 1, when 35 cases were confirmed. This is a much higher number than the 35 global units previously claimed by Samsung as of September 1.
