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Samsung details recall of Galaxy Note 7 for overheated batteries
Samsung’s nightmare just keeps getting worse, as reports continue to spread that some Galaxy Note 7 smartphones are equipped with batteries that might explode.
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A St. Petersburg man’s Jeep was burnt to a crisp after he left his Samsung Galaxy 7 phone charging inside. In total 2.5 million units have been recalled.
What makes lithium batteries catch fire?
The United States Federal Aviation Authority is reported to be considering banning the use of the smartphone on USA flights.
Concerns over the phone’s fire-prone batteries prompted a global recall by Samsung last week.
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously”.
Major mobile networks in the United States have already provided customers with the option to exchange their faulty device with a working Note 7 or a Galaxy S7/S7 edge.
After waking up to his phone on fire and trying to put it out, the Note 7 ended up damaging the hotel bed sheet and carpet, leading to the hefty bill Samsung said it would cover. The Galaxy Note 7 was charging with its original charger.
“Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power off their device, return it to its place of purchase and use an alternative device until a remedy can be provided”, the company said in a statement.
Samsung Australia said its recall was “voluntary and proactive”.
The smartphone is the latest device in Samsung’s Note series, which is also its most expensive. “We will have a new Galaxy Note7 on the way to you as soon as possible”.
It is reported that Galaxy Note 7 can use USB C adaptor to charge the device.
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In February 2013, South Korean fire officials said a man suffered second-degree burns after the lithium-ion battery from a 2011 Galaxy Note phone caught fire in his trousers pocket.