To get a replacement, United Kingdom customers can call Samsung’s customer support team on 0330 7261 000 to arrange their exchange, or wait for their network providers to get in contact with them.
Advertisement
After complaints surfaced online, Samsung found that a battery cell made by one of its two battery suppliers caused the Note 7 to catch fire.
Samsung has not launched an official recall within the U.S., so the devices are now still permitted on board flights in the country.
Frequent flyers should be paying close attention to Samsung’s massive Galaxy Note 7 recall, since an exploding battery could technically be considered a hazardous thing to bring on an airplane.
Major mobile networks in the United States have already provided customers with the option to exchange their faulty device with a working Note 7 or a Galaxy S7/S7 edge.
It subsequently stopped all sales of the Galaxy Note7 and is offering customers replacements. Though less than 0.1% of the Galaxy Note 7 units were packed with faulty batteries, the company is replacing all the phones it has shipped so far in an attempt to retain the consumer confidence. The exchange of units will begin from 19 September 2016. Apple is expected to announce its new iPhone next week and Samsung’s mobile division was counting on momentum from the Note 7’s strong reviews and higher-than-expected demand.
And in the U.S., the success of the 4.0-inch iPhone SE is probably making Samsung regret its decision not to release the Galaxy S7 Mini.
“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks”. Banning every single Galaxy Note 7 would probably work, but again, that’s a headache.
How can I tell if my Galaxy Note 7 is impacted?
Advertisement
“Out of an abundance of caution, we recommend that you return your Note 7 and take advantage of your replacement options”, the company concludes in a statement sent to MobileSyrup.
