Samsung’s preliminary report has found a small manufacturing flaw in the Galaxy Note 7’s battery. Samsung Electronics on September 1 announced it would fully replace all Galaxy Note7 sold in the first month, having discovered default in lithium-ion battery pack. There’s now no information about if the update will roll out globally.
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Asked about the software update, a Samsung spokesperson in the US said that “no action will be taken without the approval of the CPSC”. The DGCA issues this order after Samsung Electronics recalled Galaxy Note 7 mobiles after receiving numerous complaints that the batteries are exploding.
The exchange program that Samsung put in place to allow customers to switch to another device or get their Galaxy Note 7 replaced with a new one has yet to prove its effectiveness since the bulk of the new phones won’t arrive until next week.
In its report to the Korean Agency for Technology and Standards, Samsung’s preliminary findings show a production error that pushed together negative and positive poles within battery cells, causing it to heat up excessively, according to Bloomberg. The Korean smartphone giant will be issuing a software update that will limit the charging to 60 per cent to prevent the phones from overheating.
South Korea’s markets were closed on Wednesday for a public holiday.
The recent ban imposed on the use of Note 7 by several commercial and domestic airlines, has prompted Samsung to take necessary steps for consumer safety with the strategy of recalling all Note 7s that use faulty batteries.
Lee In-tae, an employee at a SK Telecom shop in central Seoul, said two pizzas were delivered to the shop during lunchtime on Tuesday with a letter from Samsung that included an apology for causing inconvenience with the recall. “We have to do all the recalls here, do all the work and listen to all the bad things”.
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This cap aims to ensure that the battery does not overheat. This is great, don’t get me wrong, but I don’t want another phone – I want a Galaxy Note 7, the phone I paid for. This is a much higher number than the 35 global units previously claimed by Samsung as of September 1. The Galaxy Note series are among the most expensive handsets made by Samsung.
