You can use the Samsung+ app to automatically check your phone’s status and look up information about the recall.
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In New York a seven-year-old boy was rushed to hospital when a Note 7 caught fire in his hands, while elsewhere in the USA an exploding phone was blamed for a fireball which destroyed a jeep. The company is in the midst of a massive, unprecedented recall (RMA) process, a flaw in the battery fabrication procedure has left millions of device in danger of exploding due to overheat. And the CPSC urged Note 7 owners last week to turn off their phones even though a replacement version had yet to finalized. Rival Apple’s much-anticipated iPhone 7 debuts Friday. “We notified them about a potential defect in the Note 7 battery and then issued a global directive to stop sales immediately”.
Samsungs Galaxy Note 7 was released in August 2016 and touted as the best new Android phone, with its larger screen, waterproof design, stylus, and iris scanner for videos and photos. Many of these have resulted in injuries to consumers, and property damaged as well.
The Consumer Product Safety Commission has issued an official recall for Samsung Galaxy Note7 devices in the US. Replacement devices will be available beginning September 21, the company said.
The recall involves Galaxy Note7 smartphones sold before September 15, 2016.
According to the company’s press release, Galaxy Note 7 units sold from August 2016 until September 15 are qualified for the exchange programs.
“I think I would”, said Robert Lerner, a 64-year-old financial consultant who lives in the San Francisco Bay Area. Some customers have complained about not being able to get replacements. It’s an excellent phone.
“I’m not mad, but it’s a little bit aggravating to have to go through the recall”, said Philip Montgomery, a retiree in Ft. The 23-year-old said he’s now using an old phone borrowed from a friend, which he said was “really impractical”.
Kaye said customers subject to the recall have two options: either to seek a replacement or a refund, “which is the choice of the customer and the customer alone”.
Almost a week after warning US consumers to stop using the new Galaxy Note 7 smartphones made by Samsung Electronics, the Consumer Product Safety Commission (CPSC) announced a recall of about 1 million of the high-end devices because of serious fire and burn hazards.
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To find out if your phone is affected, you’ll need the devices IMEI or serial number. Following the official recall, the FAA revised its warning to require that passengers disable all applications that could inadvertently activate the phone, such as an alarm clock, and protect the power switch to prevent the handset from being unintentionally activated.
