Samsung says it is suspending sales of its Galaxy Note 7 smartphone after finding batteries of some of the gadgets exploded while they were charging.
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In this regard, the South Korean News Agency Yonhap said that Samsung Electronics halted the release of the Galaxy Note 7 in key European markets including United Kingdom and France.
Many Samsung customers could end up being without mobile devices since the company has issued a recall Friday for its Galaxy Note 7 smartphone model.
Until now, there have been about 35 cases across various countries, where consumers had complained about battery explosion of the new smartphone.
News of a recall could be especially damaging as it comes just a week before major rival Apple is expected to launch its next flagship device.
While this issue will only affect a small percentage of devices, Samsung is not taking any risks as it recalls the Galaxy Note 7 worldwide for safety concerns.
This post was syndicated from Vanguard News. Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note 7s. The recall is a setback for Samsung, which after years of declining sales and profits, reported its biggest profits in two years in July, thanks to the Galaxy S7 and S7 Edge.
Samsung said it had 35 reports of battery problems with the phones.
Citing an unnamed company official, Yonhap said Samsung’s investigation found that faulty batteries caused the phone to catch fire.
It has manufactured about 2.5 million Note 7 phones so far, some of them still in inventory.
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For more information on the exchange process, Samsung is directing customers to its service line: 1-800-726-7864. However, be patient on the call as it seems a firm plan of action to secure your new Note 7 is not yet in place.
