Samsung Electronics Co Ltd said on Friday it would resume selling new Galaxy Note 7 smartphones to South Korean customers from September 28, as it rushes to complete the costly recall and salvage second-half sales for the device.
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Tim Baxter, the President and COO of Samsung Electronics America, issued a video message to American consumers addressing the entire Galaxy Note 7 snafu. Now, the company is trying hard to recreate its safe image in public by arranging a voluntary recall for the replacement of its Galaxy Note 7 smartphone. The lithium-ion battery can overheat and catch fire.
While the manufacturer is preparing to replace a million of the Galaxy Note 7 phones in use in the U.S., there are increasing concerns about other models.
However, the commission revealed there have been 92 reports of overheating in the United States, including 26 reports of burns and 55 of property damage.
Samsung is urging American consumers to shut off and return Galaxy Note7 smartphones due to a serious potential for burns and fires. Kaye said customers will now be offered full refunds, not just replacement devices, if they choose. Federal regulators say 97% of the Galaxy Note 7 phones in the USA have the faulty battery.
You can alsoe exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
“As a general matter it’s not a recipe for a successful recall for a company to go out on its own”, commission chairman Elliot Kaye said. In the grand scheme of things, the number of affected devices compared to the 2.5 million that were sold worldwide is exceptionally small, but it’s Samsung’s handling of the recall that might have done the most damage.
The recall places Samsung, the world’s largest manufacturer of smartphones, in a dicey spot as it vies to compete with Apple (AAPL) and its wildly popular iPhone.
Details: This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016.
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A NY child received first degree burns when a Samsung Core allegedly caught fire. It’s therefore no surprise that the FAA, which last week strongly advised airline passengers from using the Note 7, has banned use of the device during flight.
