For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
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At the time of writing, the Samsung Galaxy Note 7 has not been banned from flights.
To prevent the in-flight explosion of Galaxy Note 7 batteries, Australian airlines have banned customers from using or charging Samsung’s flagship phablet during the flight. “The program offers Note 7 owners the opportunity to exchange the phone for a new one”.
According to a report by The Australian, while no battery incident took place in Australia, the company has made a decision to take “the proactive and voluntary step” of recalling the 51,060 Galaxy Note 7 units in response to global concerns.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest-quality products to our customers”.
The US Federal Aviation Administration (FAA) is still considering its response to the Samsung recall; we may yet see more airlines banning use of the device on flights.
Samsung also confirmed that other Galaxy smartphones are not affected by the battery issue. This means that the availability of the new Galaxy Note 7 handsets in physical retail stores in the United Kingdom would be during the last week of September.
On Friday, the publication reported Samsung has failed to contact the Consumer Product Safety Commission about the Galaxy Note 7 and initiate an official recall through the commission.
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“My brand new Note 7 exploded this morning while I was still asleep, it was plugged in and charging”, Hua posted on a technology forum in comments published on Wednesday.
