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Samsung initiates Galaxy Note7 exchange programme
Samsung says users will be contacted “by the provider or operator from which they purchased the product” in order to arrange an exchange. Soon Samsung will replace its Note 7 in other countries as well.
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Samsung issued a global recall of the phones a day before pre-ordered phones arrived on the United Kingdom market because the batteries in the phones were overheating.
Earlier, Samsung announced it was suspending sales of its Galaxy Note 7 smartphone after finding batteries of some of the gadgets exploded while they were charging.
Three Australian airlines have already barred passengers from using or charging the smartphones during flights. In Australia, that is equating to the recall of 51,060 devices, according to a release from Samsung overnight.
“The FAA and the Pipeline and Hazardous Materials Safety Administration are working on guidance related to this issue”, a spokesman told Gizmodo. The Galaxy Note 7 was charging with its original charger.
Samsung has sourced the Galaxy Note 7 batteries from two companies — Samsung SDI, and Chinese manufacturer ATL.
A man in SC also told local station WMBF that he was charging his phone near the wall of his garage last weekend before he came back from picking up his daughters to find the structure in flames.
While Samsung’s share price has recovered since the initial announcement, analyst Strategy Analytics believes the vendor will now shift 10 million of the devices, down from its prediction of 14 million.
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Samsung Australia said it is aware of the case and it is now investigating “a very small number of reported incidents with the Galaxy Note7”.