It has not decided whether to implement similar software upgrades limiting battery charging in markets other than South Korea, a company spokeswoman said.
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After numerous instances of Samsung Galaxy Note 7 smartphones catching fire, Samsung is in the process of running one of the largest consumer electronics recall programs in recent memory. “This is a measure we are taking for our customers’ safety but we apologize for the inconvenience caused”. In its home country, the aforementioned update will start rolling out on September 20. In addition, it seems that the company is looking at a $5 billion loss due to the faulty Samsung Galaxy Note 7 batteries.
Galaxy Note 7 has already drawn enough flak for its overheating and battery-explosion problems while charging the handset to 100%.
As the investigation continues, Samsung has offered to replace for free every Note 7, as a precaution to prevent any future explosions. Earlier this month, the company reported that there are at least 35 notifications from users claiming battery malfunctions on a global scale. Samsung is expediting new units to the U.S.so a replacement should arrive pretty soon. South Koreans are travelling for one of their two biggest national holidays of the year starting Wednesday, which complicates the recall plan.
The South Korean company’s shares dropped more than 6% on Monday.
The South Korea-based company recalled almost 2.5 million of its latest Note 7 models after it confirmed cases of the phone catching fire, mostly when the phone is on charge. The phone since has been advised against use by the company and the USA consumer protection agency and also banned from charging or packing in checked baggage on flight.
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“Samsung Galaxy will be reborn as a loved and trusted brand through more rigorous quality control”, it said in the ads.
