Various sources have pointed out that Samsung’s new Galaxy Note 5 phablet has a serious design flaw regarding its stylus pen.
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With the iPhone 4, the joke was “You’re holding it wrong”. And, yeah, that’s a pretty easy solution, but what if a young child mistakenly puts it in backwards, or you mistakenly slide it in the wrong way after writing down a number?
The same has been true of every Galaxy Note – even the tablets – since the Galaxy Note was first introduced.
Samsung has come under fire from angry users who are complaining about “pengate” and saying it’s stopping their stylus from working altogether. Earlier today it became apparent that the fact that you’re able to jam your Galaxy Note 5’s S Pen in to its hole the wrong way – wasn’t going away.
The new Samsung Galaxy Note 5 seems to be stuck with a critical usability problem, which revolves around the insertion of the S-Pen Stylus back into the housing.
Samsung’s response gives the impression it will not be recalling the Galaxy Note 5, or replacing any of the S Pens despite the apparent design fail.
This issue is noteworthy because it is very easy to insert the S-Pen backwards. The small disclaimer in the manual may cover the company when people inevitably try to have the device repaired or replaced under warranty.
While there was plenty of alarm that a simple user error could cause major damage to the phone itself, not everyone thought it was a massive problem.
So what do Samsung have to say about all this?
A YouTube Channel by the name “How2Tech” has a video showing us how to get the stuck S Pen out of the Galaxy Note 5 without taking apart the device.
The report further points out that older Note devices with S Pen did not suffer from the flaw as inserting the pen the wrong would be hard, alerting the user.
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But since no one reads instructional manuals, it’s taken real-life user error to bring the matter to light.
