In China, the South Korean brand Samsung will recall 1, 858 Galaxy Note7 units acquired as test devices ahead of the official start of sales.
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Chinese online financial magazine Caixin cited an internet user’s report that their Note 7 phone had caught fire in what appeared to be the first report in China of a fire involving the handset.
Samsung said that it is investigating both reported cases in China.
In its announcement Thursday, Samsung said “there have only been a small number of reported incidents”, but as we reported earlier today, many people are still using the potentially risky devices, and Note 7 explosions continue to happen. The US Consumer Product Safety Commission announced a formal recall of Samsung’s Galaxy Note 7 on Thursday. After a few days, the company requested them to immediately turn off the phones.
The company said the two reports of fires were not from that batch.
Customers can also get a refund for the phone.
Samsung has announced a recall of its Galaxy Note 7 handsets in China after being officially “called to the carpet” by China’s quality watchdog last week. The company said the two units involved in the reports of fires were not from that batch.
One would think that after so many official statements, news written in the media, and official notifications sent by Samsung, carriers and retailers offering the Galaxy Note 7 in the United States already know how to deal with the exchange program.
Samsung Electronics and other affiliates of Samsung Group have been divesting from non-core operations as South Korea’s top conglomerate seeks to narrow its focus and secure more resources for its main businesses. The new devices have been updated to show a new “green” battery icon, which replaces the older white icon to signify that it’s not affected by the same power issues. Monday is the deadline. Jonathan Strobel, 28, from Florida filed a lawsuit against Samsung after he suffered severe burns on his right leg following his Galaxy Note 7 exploding in the pocket of his trousers.
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McDonald reported from Beijing.
