Asked about the software update, a Samsung spokesperson in the US said that “no action will be taken without the approval of the CPSC”.
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Samsung Galaxy Note 7 battery capacity cut by 40 per cent through Over The Air update.
Samsung’s software solution is created to keep users who have not yet returned or swapped their Samsung Galaxy Note 7 after the Samsung’s voluntary product recall safe from harm. It told users that the update would be coming on 20 September.
Samsung is apparently going to roll out an update for Galaxy Note 7 units which have not been turned in yet under its recall program.
When the exchange starts on September 19 in South Korea, the tech giant will also offer to pay parts of the data fee. “When these batteries overheat and burst, the results can be serious”, the department said last week.
The Galaxy Note 7 launch has pretty much been a disaster for Samsung, with dozens of reports about phones exploding and injuring users.
The move comes as Samsung, the world’s biggest smartphone maker, also ran local advertisements apologizing for a recall that is unprecedented for a company that prides itself on its manufacturing prowess.
Consumers can visit Samsung’s service centers to receive rental phones for temporary use.
Samsung “has to contain the battery explosions but people are not returning the phone”, said Peter Yu, an analyst at BNP Paribas.
This handout photo taken and released by Gwangju Bukbu Police Station on Sept 13, 2016 shows a blown-up Samsung Galaxy Note7 smartphone in Gwangju, South Korea.
South Korean media earlier reported the software upgrade plan, citing Samsung.
Samsung did not answer emails and calls seeking comment on Tuesday. “It is taking a desperate measure”.
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Canada issued a recall notice on Monday. So you’ll experience significantly less battery life when using your Note 7, but at the same time it avoids the whole issue of the handset exploding in your hand or pocket.
