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Samsung pulls 2.5M Galaxy Note 7s over battery fires
“Samsung did not say when the Note 7 will be available for general purchase”, the report added.
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In case you haven’t heard already, Samsung has now issued a worldwide recall for its latest smartphone, the Galaxy Note 7, after reports of the devices’ batteries exploding or catching fire.
“If the exploded phone in flame was near my head, I would not have been able to write this post”, she said in a popular online forum on Thursday, where she shared a photo of the scorched Note 7 and described dousing the burning phone with water.
Samsung president Koh Dong-jin said the company had launched an investigation, which found that a faulty battery cell made by one of its two suppliers was responsible for the problem. “If it were to take as long as a month then that would be disastrous for the company as not only Apple will be out, chances are that would be close to the launch of the new Google phones”.
Samsung Galaxy Note 7 has been engulfed in a series of fiascos lately.
According to experts, this is bad news especially at a time when Samsung had the momentum going in its favour. That would mean that roughly.0024 percent of Note 7s have the defective batteries.
South Korean high school teacher Park Soo-Jung told The Associated Press she rushed to buy the Galaxy Note 7, pre-ordering and then activating it on August 19.
US retailers have handled the recall in various ways.
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The 34-year-old recounted by email that her phone later burst into flames, filling her bedroom with smoke smelling of chemicals. The carrier didn’t mention which devices customers would receive. Verizon was the first to issue a statement saying that all sales of Note 7 units have been stopped starting September 2 and that until September 30, Verizon will be waiving the restocking fee for any customers that purchased the Galaxy Note 7 and want to return or exchange it. Sprint is allowing customers to borrow comparable devices until the recall process is complete.