Samsung has announced a global recall of Galaxy Note 7 units following numerous reports of such handsets catching fire while charging.
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Samsung said it was aware of 35 reports of affected Note 7 batteries, although none were in New Zealand.
“Only 24 out of every one million handsets were affected by the battery problem; Investigations are still ongoing, but we have made a decision to stop selling the phone and offer replacements as customer safety is our top priority”, he said.
The recall comes just over two weeks after the company launched its latest premium phone, which features an outsized screen and high-resolution camera. Seems the phone can catch fire and potentially explode while charging.
Samsung had launched the Galaxy Note 7 last month in India at a price tag of Rs 59,900.
Samsung has already reached out to carriers across 10 countries, asking to halt sales of the device. “We will announce details of when the Samsung Note 7 will be available once the date has been confirmed by Samsung”.
“As a gesture of appreciation, customers will receive a $25 gift card, in-store credit or bill credit from their carrier when choosing a Galaxy S7 family device or the Galaxy Note7 within the exchange program”, the company added.
Samsung says it is hard to work out which phones were affected among the 2.5 million Note 7s sold worldwide.
The company said that it had found a found a “battery cell issue” after it conducted a thorough investigation.
Customers who have already bought Note 7s will be able to swap them for new smartphones.
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In response to today’s worldwide Note 7 recall, Samsung on Friday released a statement with a detailed planned for exchanges. “We are encouraging customers to exchange their Note 7 by taking advantage of our Product Exchange Program”. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
