Samsung and CPSC have recently announced that 1 million Galaxy Note 7 smartphones will be recalled in the USA and that replacement units will start arriving on September 21.
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In an official statement released by Samsung, they confirmed that the new Galaxy Note 7 replacement units will arrive in the USA, which basically means that consumers can start receiving the new gadget next week.
The US Consumer Product Safety Commission has formally ordered the recall of 1m Samsung Galaxy Note 7 smartphones after 26 reports of burns and 55 reports of property damage in the US. The lithium-ion battery can overheat and catch fire. Earlier this month, Samsung said it would recall all Note 7 smartphones equipped with batteries it found to be fire-prone and halted their sales in 10 markets, denting a revival of the firm’s mobile business.
On Monday, about 100,000 new devices will be made available in stores, after which Samsung will supply an additional 50,000-60,000 replacement phablets each day, delivering all of them by September 25, the official said on the condition of anonymity. However, according to recent reports, Samsung will begin to roll out the replacement units of Samsung Galaxy Note 7 in the next 5 days, by 21st September 2016.
“I told somebody yesterday I’m not giving up my Note 7 until they have to pry it from my cold dead hands”, said Cathy Horne of Auburn, Georgia, who uses her phone for news, email and entertainment while commuting on public transit. Others have angrily switched to Apple or other phone providers.
He said: “Because this product presents such a serious fire hazard, I am urging all consumers … to take advantage of this recall right away”.
Meanwhile, airline passengers were advised to turn off the phones when flying due to the safety risk. Consumers who exchange the device will also get a $25 gift card. Bungling that phone’s recall to the point where usage of the potentially-flammable devices hardly changes spells an especially bad PR and branding disaster – one that could sting the smartphone maker and its chip suppliers, and benefit several of its rivals.
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The announcement follows the CPSC’s warning last week that Note7 owners should immediately stop using the device and power it down.
