Samsung’s worldwide recall of 2.5 million Note 7’s just two weeks after the phone’s launch is unprecedented in the smartphone industry.
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Samsung has urged all the Galaxy Note 7 users to switch off their phones and turn these in to Samsung to avoid the possible damage caused by these fire prone devices.
Samsung says new Note 7s will be issued to existing buyers “upon completion of the CPSC process”, and neither Samsung nor the CPSC offered a specific timetable beyond “as soon as possible”.
Samsung confirmed that the battery cell in the model was faulty, and that they were expediting shipments of replacement phones while working on a new model.
Samsung Electronics Co Ltd (KRX:005930) has asked people who have purchased its Galaxy Note 7 phablet to stop using the device right away. Airlines across the globe asked commuters to keep their phones in checked baggage, while others banned the use of the device on flights. The car’s owner said he was charging the phone on his dashboard when it exploded and set the vehicle on fire.
The FAA has issued a warning to passengers in which it strongly advised them to not turn on or charge the phone during a flight.
In a recent release, the regional carrier said the device could be taken on board the aircraft in a person’s carry-on luggage or on their person, but could not be used once on board.
Australian airlines Qantas, Jetstar and Virgin Australia have also forbidden use of the new smartphone aboard flights.
The International Air Transportation Association said airlines have conducted risk assessments and noted that other phones have been recalled for battery issues.
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“Samsung continues to ensure that consumer safety remains our top priority”.
