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Samsung’s next plan to prevent Note7 explosions is a software update
Last week, CNET hosted two separate, yet identical, polls asking Galaxy Note 7 owners if they would keep their current phones, exchange for a new Note 7, get an iPhone or get a different phone altogether.
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While Samsung has urged Note7 owners to replace them through its exchange programs – albeit not without issues from wireless carriers – and has worked with the U.S. Consumer Product Safety Commission (CPSC) to officially recall the (literally) explosive devices, the Korean electronics giant is planning to take another preventive measure to protect device owners.
Another Samsung Galaxy Note 7 has exploded and caught on fire, this time injuring a 6 year-old boy from Brooklyn. ATL had supplied around a third, with a focus especially in China. It followed reports of the 988,900 won ($885) phone igniting while charging. The other risk to Samsung is that the company could have been found criminally negligent if it faced a lawsuit and a jury heard evidence that the company knew about the risk and did nothing. He added, however, that the firm had received a “significant increase” in business this month. “If one phone gets trapped in a seat, gets crushed, and now the whole seat is on fire”, Col. Stephen Ganyard said. “This will not bring any capacity issue”, he said. While this is pretty unfortunate as you’ll only have 2100mAh to work with, this update is only for those of you who haven’t sent back your device to Samsung for a replacement.
Samsung declined to comment. (OTCMKTS:SSNLF) will make its Galaxy Note 7 safer by capping its battery life. “CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers”. Analysts said the supplier shift would likely mean ATL would be temporarily the sole supplier for the Note 7, though this was likely only to be a short-term solution.
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Samsung is trying to stay positive and their quick response to the battery problem is more than encouraging to the Galaxy Note users.