Tech giant Samsung is recalling millions of its flagship smartphone, the Galaxy Note 7, following dozens of known reports in the USA and South Korea of the phone “exploding” and catching fire during or after charging.
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Reports emerged this week of the phones “exploding” or catching fire while charging, with photos of burnt phones being shared widely online. Sprint has also said it will provide a loaner smartphone to customers who want to wait for a replacement Note 7. Out of 35 reported cases, it seems that 24 on a scale of 1 million were actually affected by faulty batteries that caused them to catch fire.
The move comes after several owners of the £750 (P46,497) device reported that it had spontaneously burst into flames while charging. That information should come soon.
Samsung has halted sales in 10 countries and will offer a new, free product to their 2.5 million customers who are potentially walking around with a firecracker in their pocket.
You can learn more about the Samsung Galaxy Note 7 recall here.
AT&T said it is still determining the exchange process.
Following the huge amount of hype that Samsung’s Galaxy Note 7 received, it has been recalled shortly after its American release on August 19.
According to CNN, Samsung said devices in China don’t appear to be affected because the company used another battery supplier there.
“Samsung is taking a proactive approach to address customer needs around the Note 7”, Tim Baxter, president of Samsung Electronics America said in a statement.
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“However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of the Galaxy Note 7 in India”, said Samsung India spokesperson. “We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible”, he company added in the statement.
