Samsung Europe said the rapid response to the company’s exchange offer, which only started early last week in the region, gave the company confidence it can move to re-start sales of new models in key European markets by October 28.
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This week, Ms. Gordon called the company’s USA support hotline and said she was promised a new device by a Samsung representative.
Samsung India on Tuesday launched Galaxy On8 smartphone at Rs 15900.
“We are aware that some persons may have obtained it in one way or another”.
Samsung, for its part, said it was in “active discussions” with CPSC over the issue, and released a very similar-sounding statement to the agency today.
Just last week, carriers here in the U.S. began making replacement Samsung Galaxy Note 7 units with “no battery issues” available for exchange if customers brought in their current Note 7.
In the wake of the massive Galaxy Note 7 smartphone debacle which saw Samsung recall some 2.5 million of its flagship handsets, Samsung’s woes continue in its home country. It seems that the press release from Samsung does leave room for the possibility of delays, as the sales restart procedure depends on the full completion of the exchange program in Europe.
But Samsung isn’t alone in suffering from the Note 7 debacle.
An email sent to Samsung India did not elicit any response till press time.
Galaxy Note 7 is powered by a 3,500mAh battery made by Samsung SDI, and sports a 5.7-inch Super AMOLED capacitive touchscreen with 1,440×2,560 pixels (518 ppi pixel density).
The advice which the company now gives to its users is to turn off the older Note 7 device, don’t switch it on or charge it and just go to the store where you purchased it in order to make the exchange. Apparently, the recalled Galaxy Note 7 will resume sells as from October 1 after being stopped for close to a month now.
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“However, Apple is also facing a global shortage of supply of the iPhone 7”. So, it is to be seen if Indian consumers will buy the new device or give it a miss. The report claims the man “doesn’t trust the company to reveal the reason for the fire, and plans to publicize the issue”.
