“We are working to identify and execute all appropriate measures to protect customer safety”, Samsung Electronics Australia mobile vice-president Richard Fink said in a statement.
Advertisement
The family of the auto reportedly blamed the Note 7 for the vehicle fire as Samsung is recalling the latest smartphone over a faulty battery.
According to the statement, investigation traced these problems to charging and the company is limiting battery charging on Galaxy Note 7 devices to prevent inferno.
Sales of the Galaxy Note 7 will resume in the USA on September 21.
According to CNBC, Samsung said the two cases reported on social media were likely the result of external heating and thereby outside of its control.
The Nigerian Civil Aviation Authority (NCAA) has warned passengers against using or charging their Samsung Galaxy Note 7 on board aircrafts.
Samsung isn’t giving up on the Galaxy Note 7, even with a huge setback due to a recall.
“We are confident that by exchanging their existing device for a new Note 7, customers can expect to enjoy a smartphone experience of the very highest quality”. Samsung was even criticised by Consumer Reports for not following a proper method for official recall.
To help users easily understand if they have a new device with a replaced battery, and to use their new Galaxy Note7 with confidence, the company has introduced a green battery icon.
When it first offered on September 2 to replace the affected Note 7 phones, Samsung said it would swap them for models of its other phones, such as the Galaxy S7, until supplies of replacement Note 7 devices became available.
Advertisement
Samsung rolled out replacements for Galaxy Note 7s plagued by exploding batteries in South Korea on Monday, but only a handful of customers appeared to have taken the opportunity to swap their handsets.
