Erica Donerson, spokeswoman with Detroit Metro, said Tuesday afternoon that passengers trying to fly out of Detroit still were seeing delays, but things are calm.
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“We’re seeing slowness in a system that airport customer service agents use to process check-ins, conduct boarding and dispatch aircraft”, West said.
Delta said passengers booked for travel August 8-12 would be entitled to a refund if their flight was canceled or significantly delayed.
Delta Air Lines said Tuesday that an internal problem, not the loss of power from a local utility, was to blame for the disruption that caused hundreds of flight cancellations and delayed tens of thousands of travelers Monday.
Delta says travelers whose August 8 or August 9 flights were canceled or significantly delayed by the outage and who already gave their email address to a Delta customer service agent should receive a $200 travel voucher in seven to 10 business days.
Delta’s problem came only weeks after a similar meltdown at Dallas-based Southwest Airlines – the No. 2 carrier in Atlanta behind Delta.
“We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations”, Holtz said.
Delta said it was focused on “moving departures at the airline’s Atlanta hub, the world’s busiest”.
“We are still operating in recovery mode”, Delta, the No.2 USA airline by passenger traffic, said on Tuesday. Power to the command center stabilized, but some equipment didn’t switch to backups, while others did. All systems are running, a little slow, still, than what we’d like.
But, when the worst happens, it still takes a human – however fallible – to fix the situation. According to the Eastern Iowa Airport’s website, all Delta flights are departing on time.
Delta extended a travel-waiver policy to help stranded passengers rearrange their travel plans. He said the airline’s investigation into the cause of the outage was continuing but said there were no indications of hacking. He said no other customers lost power.
Airlines depend on huge, overlapping and complicated systems to operate flights, schedule crews and run ticketing, boarding, airport kiosks, websites and mobile phone apps. Even brief outages can now snarl traffic and, as the Delta incident shows, those problems can go global in seconds. Last month, the average Delta flight was 87 percent full.
United Airlines suffered a series of massive IT meltdowns after combining its technology systems with those of merger partner Continental Airlines. FlightStats.com showed almost 2,500 delays throughout Delta’s system.
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As a side effect of the outage, many affected travelers said they did not get messages or updates from Delta on their flight status. But if you book the rescheduled flight to take place after August 12, you may have to pay more for airfare. It offered refunds and $200 in travel vouchers to people whose flights were canceled or delayed at least three hours.
