One user temporarily fixed the problem by uninstalling Apple’s Bonjour.
Advertisement
Following the issues related to webcams on Windows 10 Anniversary Update, now some users are reporting that plugging in their Kindle to their PC running Windows 10 Anniversary Update is causing BSOD.
PC owners are reporting that their machine throws up the infamous Blue Screen of Death when an e-reader like the Kindle Paperwhite and Voyage is plugged in.
I figured it might be a driver issue even though my laptop is fairly new, so I plugged it into my desktop and got the exact same thing.
Yes, it would seem that Microsoft has another fire to fight here, with another thread springing up on the company’s Answers.com forum full of Kindle users who are complaining about the issue which is causing a blue screen of death when Amazon’s hardware is connected to their computer since the Anniversary Update. They can’t go without plugging in their Kindles because a PC has to be used in order to transfer ebooks. Today I plugged in a Kindle Paperwhite and it immediately crashed my laptop to a blue screen. “Not sure what’s going on because I could do it before in Windows 10 (pre-AU)”, said one. I plug in the Kindle Paperwhite and both laptops nearly always crash to a blue screen and then reboot.
It seems, since the update, Windows 10 tries to mount the Kindle’s filesystem as a removable storage device, which evidently sends it into meltdown. Trying other USB cables doesn’t make a difference. “I also can not connect my Kindle Paperwhite (6th gen) into my computer running Windows 10 AU without it going kablooey”.
Others have suggested that plugging in the Kindle before the computer boots up avoids the crash, or indeed plugging it in while your laptop is sleeping. Both work fine when I plug the Kindle into a USB 2 port.
Microsoft is yet to respond to this issue and we will update the post once we hear it back from Microsoft.
This isn’t a problem that affects all Kindle owners, however.
Advertisement
A spokesperson for Microsoft was not available for comment.
