They finally boarded a plane, but after sitting at the gate for almost an hour passengers were asked to exit because of the technology outage, Boyd said. The team feared they would have to forfeit because of flight cancellations.
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Southwest Airlines issued an update and apology Thursday morning and said most of its systems were back online, but cancellations and delays were expected. After “a day of recovery”, the airline hoped to be operating normally on Friday, said CEO Gary Kelly. Central Daylight Time, we have canceled more than 220 flights on Thursday and continue to manage the flight disruptions created across our system.
By late Wednesday night, the airline tweeted that it was still manually checking in passengers. Due to this problem, all the visitors at the site faced problem to buy the ticket and to check their flights status. “Don’t refresh; we are working hard on a fix”. “We replaced the router and rebooted about 400 servers, took us about 12 hours, but the network is functioning as it should now”.
Southwest did not immediately respond to a request for information on what was the technology problem that was causing the issues. It expects to replace the longstanding reservations system next year and replace other key systems over the next three to five years.
Airlines have sprawling, overlapping and complicated technology systems, and even brief outages can cause thousands of passengers to be stranded for hours. He said router failures aren’t uncommon, but this outage was unusually severe. Affected travelers have the opinion of getting a refund, airline credit or rebooking their flight, within two weeks, free of charge.
Southwest had sent out a warning that anyone with a flight booked for today should check the status online and get to the airport extra early.
Hundreds of passengers faced major troubles traveling because their plans were canceled as well so there was frustration among customers. Last October, an estimated 800 Southwest flights were delayed when a software application malfunctioned, forcing employees to issue tickets and boarding passes by hand.
Our earlier story, posted Wednesday. Southwest’s website crashed, and the airline briefly held up all departing flights on Wednesday. The stop was eventually lifted, but delays continued to frustrate customers at Los Angeles International Airport.
The airline did manual check-ins at Lambert as well.
“We’ve already had to cancel out seeing one friend”, she said. Across the country in total, 16 flights were canceled and 245 were delayed.
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Southwest began having intermittent problems with several computer systems after an outage around 2 p.m.
