Samsung has already halted their sales in 10 markets.
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The company has said it will also be recalling phones from United Kingdom customers and replacing them with new ones over the coming weeks.
So far 24 of them have been confirmed to have faulty batteries, Koh said, adding he was “deeply sorry” over the incident.
To do so, current Samsung Galaxy Note 7 owners will have to transact with local stores or call Samsung’s mobile hotline at 1-800-SAMSUNG.
IDC Analyst Tay Xiaohan gave his view on this incident and said that this is a major casualty that Samsung has to face, and it will have adverse effects on Samsung’s image and the degree of damage completely depends on upon how Samsung tackle this issue.
Samsung Electronics said Friday it would replace about 2.5 million new high-end smartphones it had sent to stores and consumers after reports that some had caught fire, in a blow to its effort to match the success of the Apple iPhone. The problem is related to the battery.
Amid a global recall of 2.5 million Samsung Galaxy Note 7 devices over claims of the smartphone exploding while charging, the company announced that it will allow customers to swap their Galaxy Note 7 with the Galaxy S7 or S7 Edge.
The official unveiling of the highly anticipated iPhone 7 is just around the corner.
What if customers lose interest on the Galaxy Note 7?
Starting next week, Samsung plans to offer Note 7 customers either a new free Galaxy S7 or Galaxy S7 Edge to replace the faulty product, according to CNN Money. “If it were to take as long as a month then that would be disastrous for the company as not only Apple will be out, chances are that would be close to the launch of the new Google phones”.
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Target, Amazon, and Best Buy have all stopped selling the Galaxy Note 7. More detail about recall process will be will be revealed by market basis. However, the whole thing uins the great first impressions that the Samsung Galaxy Note 7 garnered when it debuted in August 2016.
