If you’re a heavy SwiftKey user, you probably rely a lot on the typing data and predictions that it has learned about you, and you’re used to having all this information auto-synced so no need to complete certain words and sentences, since they appear on the suggestions anyway.
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“And now, I’m getting someone else’s German predictions”, wrote one user, who recently rooted a Samsung Galaxy S6 phone.
For the past few days, users have complained that SwiftKey’s next-word prediction bar has been suggesting other people’s phone numbers and email addresses.
“It also suggested, when she typed a zero, the telephone number for someone I had phoned recently”. But lately, several users have been complaining that they have been receiving unusual (and probably other people’s) suggestions and they have lost their own synced data.
This week, a few of our customers noticed unexpected predictions where unfamiliar terms, and in some rare cases emails, appeared when using their mobile phone. SwiftKey users reported that they started seeing email addresses and phone numbers of strangers on their mobile devices.
We take users’ privacy and security very seriously and are committed to maintaining world-class standards for our community.
The feature of the app that was particularly pointed out was the psychic keyboard, which managed to store past keystrokes in the cloud.
As it turns out, this was a bug and an issue with SwiftKey’s sync services. We are working quickly to resolve this inconvenience.
The vast majority of SwiftKey users are not affected by this issue.
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As SwiftKey is being tended to, the company shares that it is not possible to back up the language model right now.
