In the case of HP, the support engineer not only tried to resolve the reported problem to no avail but also tried to downgrade to Windows 8.1, saying that she “doesn’t recommend customers to upgrade to Windows 10”. In fact, judging by this recent reveal, a few might even consider them downright haters.
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Laptop Mag recently conducted a study of phone tech support offered by companies and found that reps for Dell and HP were sometimes advising customers not to use Microsoft’s new operating system.
In a statement by Dell, the computer company explained that tech supports often recommend users to roll back to an older version of the operating system if this is perceived to be helpful in the troubleshooting process.
The original query used in the support call had no relevance to Windows 10 at all, and the same answer would have applied to 10, 8, 7 or Vista, as it applied to Dell’s own proprietary bloatware.
Another Dell rep recommended a rollback to the previous version of Windows, when dealing with a call about touchpad issues on a notebook – that employee also commented that Dell was receiving a “ton” of support calls regarding Windows 10. Whether you are on Windows 10 or Windows 8.1, this is a simple fix since you just right-click something in the system tray and then change a setting. But it is interesting to see the lengths at which someone might go to hate something they possibility don’t understand yet.
Microsoft is pushing Windows 10 more aggressively than any Windows version yet, with free upgrades for consumers through next fall. The rep stated that “there are a lot of glitches in Windows 10”, even though the issue wasn’t specific to Windows 10.
“We remain committed to Windows 10 and are ready to help our customers make the transition as easy as possible“.
The full report from Laptop Mag, titled PC Support Reps Tell Users to Uninstall Windows 10, is available here.
“At the end of the day, the person’s job is to get the PC running”, Mike Nash, HP’s VP of customer experience, told Laptop Mag. We had a lot of gaming problems, driver problems and many more, I would know because I have experienced them all.
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OEMs deserve a few slack since Windows 10 has barely been on the market for three months, but at the same time, Microsoft can’t be happy that its hardware partners haven’t sufficiently trained their support staff to deal with these kinds of issues, or that they’re apparently quick to recommend a downgrade to Windows 8.1.
