The U.S. Consumer Product Safety Commission told customers to “immediately stop using and power down” the device.
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Why: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.
The CPSC said Samsung has received 92 reports of the batteries overheating in the U.S., 55 of which involved property damage such as fires in cars and garages. Meanwhile, there are reports claiming that the new Note 7 units will be distinguished from the faulty ones with a green battery level icon, instead of white. Major U.S carriers and retailers are working with the company and issuing refunds or replacements for the phones.
Samsung will begin providing Note7 replacements starting September 21 in the United States. The company is in the midst of a massive, unprecedented recall (RMA) process, a flaw in the battery fabrication procedure has left millions of device in danger of exploding due to overheat. The formal recall involves Note7 smartphones sold in the USA before 15 September 2016, amounting to some one million devices sold through retail and at telecom carrier stores.
Beginning on September 12, students who either commute to school or live on campus must turn off their Galaxy Note 7 before setting foot on campus.
Apple has already reported running out of every color of the iPhone 7 Plus, according to a report yesterday in the International Business Times.
Tim Baxter, president of Samsung Electronics America, said in a statement. The people would have been better off if the company could have taken the recall more seriously and recalled their devices earlier.
“The CPSC has worked closely with us to develop, expedite and execute a plan to protect American consumers”, Baxter said.
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While Samsung did promise replacement units of the Samsung Galaxy Note 7, it was not clear when the manufacturer planned on delivering the units. You can also just leave Samsung and contact your point of purchase to obtain a refund.
