Telstra confirmed on its Twitter page at 12:00pm (AEDT) it had “received reports from some customers facing difficulties making voice calls on our networks”.
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The problems predominantly affected Victoria and Tasmania.
“Following the last event we commenced a major process and engineering review of the network, which includes global network experts, to understand how it occurred, and while the two incidents are not related, we will add the lessons learned from this incident to that review”, the spokesperson said.
“While we have the leading network in Australia, like any of our global peers there will always be issues that arise in such a large and complex technology environment”.
‘The cause of this was an interruption and a reconnection of those services to the network.
Telstra says it has largely fixed its fourth national network outage in two months with a “small number of customers” still experiencing problems making phone calls.
In February, an outage wreaked havoc on mobile and internet services across Australia.
Less than a week ago, Telstra said it would give its mobile customers a “free data” day in the wake of widespread network problems.
Customers were offered a day of free data services to make up for the second outage.
At the time IT operations consultant Sam Newman of ThoughtWorks, told news.com.au it was surprising that Telstra chief operatons officer Kate McKenzie would blame one person for the outage.
The telecommunications analyst said the recurrence of the issue also proves Telstra’s initial explanation of human error was not accurate. “We’re investigating as a priority”.
MORE than 500,000 mobile users were today unable to make or receive telephone calls after Telstra’s network went down.
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‘So at a personal level, I am deeply disappointed and I want to apologise to all of our customers.
