The recall announcement applies to all Samsung Galaxy Note 7 devices sold in the United States before 15th September 2016, which amount to 1 million according to the official statement.
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Samsung President and COO Tim Baxter said in a video on Thursday that only 130,000 people in the U.S. have exchanged their Note 7 units for other devices out of the 1 million devices recalled.
Almost a million phones in the USA affected after 92 reports of batteries overheating, 26 people burned and 55 pieces of property damaged.
Previously, it has been announced for the consumers to stop using the product after reports of battery overheating and even exploding, for some cases. Consumers have been told to either get a replacement or refund from where they purchased their devices.
In the United Kingdom, the exchange programme will see customers get contacted by the provider or operator they received their Galaxy Note 7 from, who will then arrange for an exchange.
Samsung Galaxy Note 7 has been the most controversial devices in the history of smartphones. Thailand promoted the product “Samsung Galaxy Note 7” from 2-4 September 2016. “To our Note 7 owners, if you have not yet replaced your original Note 7, please, please power it down and return it”. The scale of the recall is unprecedented for Samsung, the world’s largest smartphone maker.
That’s the situation Samsung (SSNLF) finds itself in with the Galaxy Note 7, a month after the high-end “phablet” launched to good reviews that now feel like a distant memory.
The Federal Aviation Administration had last week only strongly advised passengers not to turn on or charge their Galaxy Note7 smartphones on board aircraft, or stow them in checked baggage.
In a statement, Carphone said current replacement stock is “limited”, and that Samsung is looking to supply new stock “in the coming days and weeks”.
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The South Korean tech giant said it had only been able to confirm “a few dozen instances” of phones self-combusting. One family in St. Petersburg, Florida, said a Note 7 left charging in their Jeep had caught fire, destroying the vehicle.
