This follows reports of exploding batteries in the Note7 device.
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The batteries on the Galaxy Note 7 are destined for China are made by the different company and so are not affected by the global recall of the device.
A model demonstrates the iris scanner features of the Samsung Electronics Co’s Galaxy Note 7 smartphone during its launch event at the company’s headquarter in Seoul, South Korea, Thursday, Aug. 11, 2016. Most of the Galaxy Note 7 was burned during the incident and the almost $1400 in damage to the hotel room was charged to the man. Samsung has reportedly said it will take care of the hotel bill.
“My brand new Note 7 exploded this morning while I was still asleep, it was plugged in and charging”, Hua posted on a technology forum in comments published on Wednesday.
“The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks”. There is a 12 MP camera on the rear accompanied with 5 MP sensor on the front. It had received 35 reports of battery issues worldwide, Samsung said.
“While there have been only a small number of reported incidents globally, Samsung is committed to prioritising the safety of customers”.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers”.
While Samsung itself didn’t state the option for a full refund, T-Mobile in the U.S. has offered its customers full refunds on the purchase of a Galaxy Note 7.
“Apart from this, we can also expect some offers with Note 7 when it comes out of the factory again to delight users”, Pathak said. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
Are there any other Samsung phones impacted?
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If you have any queries, contact Samsung UK on 0330 7261000.
