The company has received 92 reports of the batteries overheating in the US, including 26 reports of burns and 55 reports of property damage from fires fires, the CPSC said Thursday.
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The U.S. safety watchdog, the Consumer Product Safety Commission, is urging consumers to exchange or return the device because of a risk of fire.
Samsung Electronics Co Ltd 005930.KS formally recalled 1 million Galaxy Note 7 smartphones sold in the United States, replacing or refunding the flagship phones, whose susceptibility to catching fire has damaged the image of the Korean powerhouse.
Samsung had voluntarily recalled the devices after a few dozen exploded or caught fire.
USA aviation safety officials also have taken the unusual step of warning airline passengers not to turn on or charge the phone during flights, or put them in checked bags.
Some 2.5 million of the premium devices worldwide need to be recalled, Samsung said. In a statement issued Friday, Sept. 9, 2016, t.
And different regulatory practices in different countries – as well as varying reactions from carriers – have caused a degree of customer uncertainty and confusion that is hampering Samsung’s efforts to get the recall behind it as quickly and painlessly as possible.
You can check out Samsung’s full video at the link below. Samsung will issue a global recall of the Galaxy Note 7 smartphone as soon as this weekend after its investigation on explosion claims found batteries were at fault, according to South Korea’s Yonhap News. The Note series is one of Samsung’s most expensive, and demand for the phone had been high.
The recall came at a particularly bad time for Samsung. At that point, Samsung said it would offer replacement Note 7 devices once the commission had approved them.
HOW DO I CONFIRM MY PHONE IS RECALLed? Samsung said new devices are expected to be in stores no later than September 21.
Brooklyn office worker Joe Franco said he was frustrated, especially after getting conflicting information from his cellphone carrier, Sprint, about how to get a replacement.
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The recall is a costly setback for Samsung, which was counting on Galaxy Note 7 to bolster sales as rivals such as Apple Inc launch new devices. USA officials say about 97 percent of Note 7s sold in the US are affected.
