Samsung Electronics has renewed calls to consumers to stop using its Galaxy Note 7 smartphones immediately and exchange them as soon as possible, as more reports of phones catching fire emerged even after the company’s global recall. Samsung is also offering users who wish to stick with the Note 7 a loaner J series device, which will have to be returned once the replacement Note 7 is received.
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When Samsung began issuing the recall for the Galaxy Note 7, the company created a landing page with the announcement and steps that must be taken in order to get their device exchanged. As per the previous report, Samsung was said to arrange a recall for accounting the explosion battery issues of Galaxy Note 7.
Consumers can visit Samsung’s service centers to receive rental phones for temporary use.
A statement by Samsung, the world’s biggest mobile phone maker, said “our customers’ safety is an absolute priority”.
Aviation authorities and airlines across the world have also issued bans or guidelines prohibiting passengers from turning on or charging the phone inside airplanes in response. The FAA already warned airline passengers late on Thursday not to turn on or charge the Galaxy Note 7 during flights and not to put the smartphone in their checked baggage.
Samsung has said that battery problems were behind the phones catching fire, but that it was hard to work out which phones were affected among those sold.
Samsung Galaxy Note 7, which was a standout amongst the most anticipated flagships of the current year, has kept on facing few aggravations and inconveniences since its primary days.
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Samsung, increasingly squeezed by Apple’s iPhone in the high-end segment and Chinese rivals in the low-end market, launched the Note 7 earlier than expected – ahead of the September 7 launch of the iPhone 7.
