A number of Alton Towers visitors were left dangling from a rollercoaster after it stopped working in heavy rain.
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On the afternoon of May 2, heavy rain obscured a sensor on Galactica which meant that the ride was automatically stopped.
Some customers are claiming they were left “stuck upside down”.
The ride was then restarted using a diesel agency, bringing everyone safely down.
“This is a standard safety feature on this ride and the ride was working exactly as it is created to do”, she said.
The guilty plea is believed to make Alton Towers the first major United Kingdom theme park whose owners have admitted a criminal breach of health and safety laws. She said people in front of them were crying and shouting for help, but staff climbed up to reassure them.
Meg O’Dea later took to Twitter to praise staff, writing: “Just want to say thanks to Chris and Steve on Galactica today for keeping us so well informed and calm when the ride stopped”.
“It looked as if we were going to fall”. Two needed leg amputations after their carriage crashed into an empty vehicle at up to 50mph.
Meanwhile Meg O’Dea said: “So our day at Alton Towers has come to an abrupt halt”.
Mrs Watkins said: “They were shaken and wet because it was hammering it down with rain”.
Last month, the Smiler coaster at the park was reopened after it was closed for nine months when a crash left two teenagers needing leg amputations. “Their hands were icy cold”.
Parent Merlin Entertainments is facing a large fine after it admitted breaching health and safety rules over the incident.
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The new rollercoaster Galactica, which opened a month ago, is created to make riders feel as if they are flying through space.
