The answer is the iPhone, according to United SVP of airport operations Jon Roitman, who added: “we have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees”.
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The next time you find yourself stranded in an airport, pleading with a customer service representative for help, they just might whip out an iPhone 6 Plus.
Eventually, the airline hopes to upgrade the software so that representatives can check fliers in and rebook flights, making them nearly as powerful as current kiosks.
United Airlines is not the first to adapt to relying smartphones though, it could be recalled that two years ago in August, Delta Airlines began using the Lumia 820 Windows phone to help their consumers make on board purchases via a credit card.
United Airlines said it will equip its customer service representatives in the company´s US-based hubs with Apple´s iPhone 6 Plus, enabling agents to meet customers´ needs more quickly while having access to additional operational information at their fingertips. Slated to start sometime next year, the roll out will give reps the ability to help customers with travel-related issues at any location at any of United’s U.S.-based hubs. More than 6,000 service reps will be using an iPhone 6 Plus to print boarding passes and baggage tags from anywhere in the airport.
Companies are a major business for Apple.
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Many airlines have given their crews mobile devices, which replace bulky paper manuals and can take mobile payments.
