Samsung and CPSC have recently announced that 1 million Galaxy Note 7 smartphones will be recalled in the U.S. and that replacement units will start arriving on September 21. This decision comes one day after the United States government issued a formal recall of the device.
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As per the sourced reports, Samsung is going to invest around $1 billion in its recall and will replace the risky Note 7s with new safe units accompanying a green battery icon.
Samsung received 92 reports of the phone batteries overheating, dozens of which caused injuries and property damage.
Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down and immediately exchange it using our U.S. Note7 Exchange Program.
Samsung has started exchanging customers’ faulty Galaxy Note 7 handsets a few days before it said it would.
There have been 26 reports of burns in the U.S. due to overheating of the battery, and 55 cases of damage, .
At issue are the phones’ lithium-ion batteries, which have forced product recalls in many products and companies over the years. “And we will work, every day, to earn back your trust”.
“The CPSC has worked closely with us to develop, expedite and execute a plan to protect American consumers”, Baxter said. In a video posting Thursday, Samsung Electronics America COO Tim Baxter noted that only about 13% of Samsung Galaxy Note7 owners had turned their devices in.
According to the CPSC, any Galaxy Note 7 handset purchased after September 15 should be deemed as safe. Everything from a Samsung Galaxy Core to the new Galaxy S7 were said to have shown behavior similar to the Note 7.
“With battery cell defects in some of our Note 7 phones, we did not meet the standard of excellence that you expect and deserve”.
Samsung’s Note series is one of the company’s most expensive and demand for the phone had been high.
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Federal regulators say 97 percent of the galaxy note sevens in the USA have the faulty battery.
