United States government gets involved with Galaxy Note 7 recall

It took almost two weeks to coordinate the recall with the USA government. “How they go from here will define Samsung“.

Federal consumer safety regulators on Thursday formally recalled 1 million Galaxy Samsung Note 7 smartphones after dozens of users reported the device caught fire while charging.

Samsung has received 92 reports of the batteries overheating in the US, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

“Because this product presents such a serious fire hazard, I am urging all consumers to take advantage of this recall right away”.

Lithium-ion battery fires have also struck everything from hoverboards to Sony laptops. That happens when two electrodes are close enough to each other to cause a short circuit.

“We want the recall to be simple and straightforward”, Kaye said.

If you own a Galaxy Note 7, here’s what the cell-phone carriers are saying about refunds. “You can argue the phone might be even more important”.

Samsung had beaten Apple to market with the Note 7 by several weeks, and it was drawing favorable reviews before consumers began reporting problems with the battery overheating, resulting in fires and explosions.

Sprint, which reiterates that this affects anyone who purchased a device at Sprint or through their website before September 15th, says that anyone who is still using their Galaxy Note 7 should immediately call a Sprint store and make an appointment to come in on the 21st to have the phone replaced with a safe unit.

All Samsung Note 7 devices sold before September 15, 2016 are now officially recalled.

The recall includes all phones sold before September 15, 2016.

Samsung Electronics America announced that replacements for Note 7 smartphones will be available at retail locations in the USA by September 21. Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more.

Following Thursday’s formal recall, the FAA revised its warning. The agency also keeps “a close eye on retailers” to enforce the sales ban, he said.

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And different regulatory practices in different countries – as well as varying reactions from carriers – have caused a degree of customer uncertainty and confusion that is hampering Samsung’s efforts to get the recall behind it as quickly and painlessly as possible.