By the time it issued the recall, the device had only been on sale for a few weeks and was only available in 10 countries, quashing the company’s goal to provide a significant competitor to Apple’s new iPhone 7.
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The South Korea-based company asked local users to approach the nearest company service center to receive rental phones for temporary use. With AT&T having made the jump, it means that all major carriers in the US now have Android 6.0.1 Marshmallow powering the Galaxy Note 4 and Galaxy Note Edge. Samsung is now giving Galaxy Note 7 owners two options. “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible”.
If you own a Samsung Galaxy Note 4 or Galaxy Note Edge and you use it on AT&T, you can opt to stick around and wait for the OTA notification for downloading and installing Android Marshmallow or get it manually.
After the release of Samsung Galaxy Note 7 smartphone so many customers reported that smartphones have a serious issue of exploding batteries.
Some 2.5 million of the premium devices have been sold worldwide that need to be recalled, the firm has said, and some analysts say the recall could cost Samsung almost $5 billion in lost revenue this year.
The South Korean electronics giant last week suspended sales of its latest flagship smartphone and announced a recall of 2.5 million units already sold, after faulty batteries caused some handsets to explode during charging. The agency is said to be working with Samsung toward an official recall.
The US Federal Aviation Administration on Thursday warned airline passengers not to turn on or charge Galaxy Note 7s during flights and also not to put the smartphone in checked bags. Even the CPSC advised Galaxy Note 7 users to power down their devices and return them to the point of purchase.
Since then, airlines or air safety agencies around the world including the USA and Singapore have warned passengers against using them on flights.
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Samsung has said that battery problems were behind the phones catching fire, but that it was hard to work out which phones were affected among those sold.
