The US Consumer Product Safety Commission said in a recall notice that the move will include about one million units of Note 7 that were sold prior to Thursday.
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After lots of speculation surrounding Samsung’s recent recall, today the USA government made it official for buyers to begin returning or exchanging their Galaxy Note 7s before they get hurt.
Update, September 13, 2016: Samsung has issued a statement urging anyone with a Galaxy Note7 phone to turn it off immediately and take it to a store to be exchanged as soon as possible.
Under the remedy announced on the CPSC website, customers will receive refunds for Note7 phones sold before Thursday or replacement without charge with a new Note7 with a different battery, which Samsung Electronics said would be available not later than September 21. The CPSC’s recall states that Samsung has received 92 reports of batteries overheating.
The U.S. recall announcement comes three days after Canada issued a similar recall of almost 22,000 Galaxy Note 7 devices and two days after Mexico issued a recall for almost 15,000 of the devices sold through AT&T, Telefonica Movistar and Liverpool.
Please Wait while comments are loading. The announcement comes just days after the company issued a recall due to battery explosions.
DOT’s Pipeline and Hazardous Materials Safety Administration (PHMSA) said it had issued a special permit to Samsung that outlines the requirements retailers must follow when shipping the recalled devices.
“We did not meet the standard of excellence that you expect and deserve”, said Tim Baxter, president of Samsung Electronics America, in a video released by the company.
Samsung already had initiated a voluntary recall, but the U.S. Consumer Product Safety Commission stepped in to coordinate.
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Samsung has been in the news for all the wrong reasons lately thanks to the massive exchange program it’s undertaken for the Galaxy Note 7 in countries across the world. “To our Note 7 owners, if you have not yet replaced your original Note 7, please, please power it down and return it”.
