Samsung has just announced that it has shipped 500,000 replacement Galaxy Note 7 devices to U.S. retailers and carriers.
Advertisement
An official with the agency, Nam Taek-joo, said Samsung’s “plan to remove hazards in the markets is insufficient”.
South Korea said on Thursday it ordered Samsung Electronics Co Ltd to take additional measures to ensure that batteries used in Galaxy Note 7 handsets are safe, as the firm prepares to resume sales of the smartphone in South Korea.
Around 35 percent confirmed they will look for a reimbursement, while percent stated that they will purchase an iPhone instead, Samsung’s biggest rival smartphone in the U.S. Another 21 percent confirmed they would choose another Samsung phone.
Samsung stopped selling the Note 7 earlier this month due to a battery cell issue after reports of devices catching fire.
But the recall caused confusion as Samsung sent conflicting messages about whether it was safe to continue using the phone. You’ll see a green battery indicator in several places – along the top of the screen, on the always on screen and when you go to turn off the phone.
Samsung is strongly encouraging users who own phones with affected batteries to exchange them for new devices.
The Civil Aviation Authority of the Cayman Islands has issued an advisory regarding Samsung Galaxy Note 7 phones, which are subject to a worldwide recall.
Employees at mobile carrier shops in Seoul said Samsung had not supplied them with enough units of the new Note 7 phones, meaning some customers will have to wait to exchange their old ones.
Advertisement
At the stores visited by ICCC inspectors, it was noted that Samsung formally advised its distributors on 3rd September of its decision to voluntarily replace all Galaxy Note7 products sold to customers. In Singapore, a customer submitted a claim of a device which had caught fire, but could not prove that claim because they said they had thrown the device out of their vehicle window after it had caught fire.
